Help
What is an Electronic Check?
"Electronic check" is the term for using a checking account to make payments on
the Internet. A customer will be asked to enter appropriate checking account information
to validate the account. The account used must have sufficient funds to cover the
transaction cost.
top
How do I add new services?
This is a two-step process.
- Register the service. Go to the “Application & Services” link, a list of available services are displayed. If the status shown for a service is “Registered”, then you have already registered for the service. If not, then click on the button to “Sign Up & Register”.
- Grant Access. Go to the "Manage Users" link. Select the service and user for whom you wish to grant access. Step 2 must be completed for each user that you wish to have access to a particular service, including yourself.
top
How can I get access to a new service?
You can request access by using the “Request Access to an Application” link on the Main Menu. This will send an email to the Business Owner of your account. Granting access to a service is at the discretion of the Business Owner. Once the access is granted, the status for that service will be seen as “Registered” on the “Request Access to an Application” page.
top
Can I setup users on my account?
Yes, users can be added to the Business Owner Account.
top
How do I set-up users on my account?
You can initiate the process by sending an invite email to the user through the “Invite New User” link. The user will click on the link in the email and follow the steps to create the “Business User” account that will be associated to your account. Once they have registered, you will need to grant them access by:
- Verify your account is registered for the service by going to the “Application & Services” link.
- Grant access to the service by using the ‘Users Privileges’ link
top
How does the “Invite New User” functionality work?
The “Invite New User” provides notification to your employee that you would like to add them to your account. An email will be sent to your employee with a link that will walk them through the steps of setting up a “Business User” account that will be associated with your account. The link can only be used one-time.
top
Why do I need to set-up users?
Setting up users will allow them to perform transactions using the business's payment information.
top
Who has access to payment information?
Only you, as the Business Owner, have the authority to view and edit the payment information.
top
How do I remove a user from my account?
You cannot remove a user from your account but you can remove their access to a service. This will prevent them from performing transactions on your behalf using the business’s stored payment. To remove access for a user, go to the “Manage Users” link. Select the user and the service. Remove all roles.
top